Are you still shipping during COVID-19?
Yes we are however Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog. Please note our order cut off time for shipping is 2pm AEST each day.
Expected Delivery Times Express Shipments Internationally
USA - Typically experiencing 2-4 weeks for delivery
UK - Typically 2-3 weeks for delivery
Australia - 3-5 days for delivery
Rest of the World - 4-6 weeks depending on country
Please note: Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries effective 3 April and until further notice however we still have the ability to send parcels internationally via Express Shipping methods. Delivery times for Express shipments are still experiencing up to 4 weeks (in some cases longer) as they work through the backlog of packages being exported out of Australia.
When will I receive my order?
As we are an Australian based company shipping times can vary depending on where you are ordering from. We offer both standard and express shipping options to assist with getting your order to you.
Standard - up to 4 business days
Express - up to 1 business days
Standard - up to 15 business days
Express - up to 7 business days
The above time frames are to be used as a guide only. Traditionally our shipments are delivered within these timeframes however Holidays etc can cause a delay to delivery times.
Can I track my order?
Tracking is not available on Standard International shipments. Tracking information can be provided for all other options.